Natalie NGUYEN

Student Welfare Officer

Natalie completed a Bachelor of Business in Accounting in Sydney. With more than 10 years of experience in International education industry, Natalie has extensive knowledge and understanding of international admissions and proficiency in resolving students academic and non-academic matters. Natalie has a great passion for helping people succeed, and she enjoys working with students from different nationalities.

Aisya Balqis

Student Welfare Officer

Balqis started her career as a Customer Services Officer at AirAsia Sdn Bhd. She gained 5 years of experiences as customer services in aviation line. Its super challenging but very exciting and memorable. She’s not only gaining experience at AirAsia, but she pursues her career after pandemic at Secondary school as an English teacher and as Assistant Program Coordinator at Malaysian University of Science and Technology. Her love for working with students and helping them achieve their goals throughout their educational journey is highlighted through her passion in supporting students during challenging times and working with them to create a plan which leads to personal and professional success. Aside from working, she thoroughly enjoys cooking.

Jake Franklin

Student Welfare Officer

Jake has been working in education since 2019, including both teaching and support roles. His background is in Psychology, having completed a Bachelor of Arts (Psychology) in 2016 and Graduate Diploma in Psychology from the Australian Catholic University in 2017. Jake has also recently completed a Master of Applied Science from La Trobe University, where he taught undergraduate Psychology for three years.

Jake loves supporting others and enriching their lives through outreach and education, and has held several volunteer roles such as outreach for Thorne Harbour Health and as a community radio presenter for JOY 94.9. His passion is helping students on finding the career path that suits them best, providing resources and information for support, and showing students how to reflect on their experiences and strengths.

Jake is available for online consultations, meetings on-campus in Melbourne, and telephone calls to help guide and inform students about their studies and career paths. 

Nirmala (Nini)

Student Welfare Officer (Melbourne)

Nirmala has extensive experience working in a multicultural and diverse service-orientated environment. Worked in tertiary education settings for the past 7 years and have helped to implement several successful programmes and initiatives for student. Since joining SCEI in 2023, Nirmala looks forward to meeting her students and providing them with the care and support required to progress them through their studies.

Want to join the team?